We understand that from time to time you may wish to return some of the goods that have been delivered to you as part of your order. Please drop us an email to Coastalfreshgrocers@gmail.com with the reasons why you want to return the goods as we may be able to offer some alternative ways to resolve the issue. This policy does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

You can return the goods within 14 days (includes weekend and bank holidays) at your own cost, unless we have delivered an incorrect item to you in error or the item is damaged, after the delivery has been received by you and receive a refund if:

1. The returned goods are in original and unused condition 

2. Packaging must be unopened with any seals intact which will enable us to sell the product as new

3. None of the exclusions apply (see below)

Where the goods are damaged we will need to see the photographic evidence. Remember when you sign for the delivery you are in essence signing for the goods to be in good order so always check before signing.

Exclusions

The following kinds of products may not be returned under this policy: 

(1) food, drink and any other products liable to deteriorate within the period of 3 months following dispatch
(2) toiletries and cosmetics
(3) any product made to your specification/order
(4) any product personalized or adapted for you
(5) any seasonal products
(6) gift vouchers

Refunds, once fully accepted by us, will only be made via the credit/debit card or Paypal account used for the original transaction, within a certain amount of days. Post, packing and other direct costs will be deducted from the refunds, unless we cannot deliver your order in full. We will inform you once the refund has been processed but note that refunds could take up to 10 working days to process depending on the recipient bank as we rely on our payment gateway provider to process it, so we request you to allow sufficient time before expecting the refund monies. Where an order qualified for free post and packing, We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking costs, restocking costs, packaging material and return postage fees.

Any uncollected packages that are returned to us, which included fresh fruit and/or vegetables, will require inspection before any refund can be offered. Other products which may be stained or damaged by the fruit and/or vegetables will be omitted from the refund.