This privacy policy sets out how coastalfreshgrocers.com.au uses and protects information that you give when you use our services. 

We are committed to ensuring that your privacy is protected at all times. Any information that you provide will be handled in accordance with this privacy policy. We may change this policy from time to time by updating this page and so you should check it regularly to ensure that you are happy with any changes.

Data we collect about you

We may collect the following information about you:

i) Your Name ii) Company Name iii) Telephone Number iv) Email Address v) Any postal addresses that you provide

This information will be taken from you at the time that you make a purchase through our online store, or make contact with us through the contact us page on our online profile.

How we handle your data

We use this information for the following reasons:

1. Process any orders you make through our ecommerce platform ii) Improve our products and services iii) For marketing our products and services to you iv) For market research

2. We do not store customer’s financial information nor do we share the information with 3rd parties

We are committed to ensuring that the data you provide is handled securely and have put in place suitable physical, electronic and managerial processes to safeguard your information.

How long do we keep your data

We keep your basic personal data such as name, address and contact details as long as you have an account with us. If you have subscribed to receive marketing information from us, your email will be with us until you unsubscribe. Every time we send you an email you will have the option to unsubscribe

Data Breaches

All customer information resides on safe and secure servers located within the EU. We will report any unlawful data breach of our website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Cookies

Cookies are small files which are placed on your computer’s hard drive. Cookies help this website to analyse traffic and visitors and help our site respond to you as an individual.

We use traffic log cookies to identify which pages are being used on our site and analyse visitor behaviour through statistics.

Links to other websites

You may encounter a link to an external website page whilst visiting our online store or profile on this website. If the link is to a website that is operated by a third party you should know that we have no control over that website and as such cannot be responsible for the protection and privacy of your data or information you provide whilst visiting the site.

Controlling your information

You may request details of personal information that we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact us on Coastalfreshgrocers@gmail.com. We would respond at the earliest opportunity. A small fee will be payable.

If you believe that any information we hold about you is incorrect or incomplete then please email us on Coastalfreshgrocers@gmail.com as soon as possible and we will promptly correct any information found to be incorrect.